Occasionally, students may be unable to login, even after a password reset. This can be caused by a few different reasons, but there are a few things you can try before calling for Technology Services staff to come and assist. 

System Reboot

Sometimes a simple reboot can correct many issues. To do so, locate the power button on the right side of the Chromebook, and hold it down for 10 full seconds. Once the screen and all lights have gone off, you can then hold the power button for 2 seconds to turn it back on. Once it has booted up to the login screen, attempt to login again and see if the issue was resolved.

Remove Profile

The best feature of the Chromebook is that our students have the inability to store anything locally on the device. This means that they are 100% "cloud-based" and all of the data is safely on Google's servers. The one exception to this rule is the settings and policies that are local to the machine. Since these are not user-defined or even accessible by the user, the best solution sometimes is to remove the entire profile from the device and have the user login again to create their local login.

To remove a profile, simply get to the login screen and right next to the login name, click on arrow and hit "remove account" (twice). Once this is complete, have the student login again and see if the issue is resolved. 

If using the troubleshooting steps on this page have not corrected the issue, please contact Tech Services at 360-503-1220 or by opening an IncidentIQ ticket at https://anacortes.incidentiq.com